Customer Service Commitment
At ICASE.PK, our dedicated team is committed to providing exceptional service and unwavering support to every customer.
- Mistake in Your Order? No Problem!
If we sent you the wrong product by mistake, don't worry. We'll replace it for free, no questions asked.
- Received a Damaged Package?
If your package arrives damaged or with a broken seal, please do not accept it. Instead, report it to us immediately with your Order Number (#), and we will promptly reship your order to your address with applicable delivery charges.
Note: This returns and replacement policy applies to all customers, including influencers.
- Returns, Refunds & Replacement Details
You can return unused items and accessories, provided they are in their original packaging, within 3 days of receiving them.
Once we receive your returned products, refunds will be processed as store credit within 2 working days.
- Return Address for Logistics Services:
Name: ICASE (Your Order #No)
Address: 449 - D Bahria Orchard Raiwind Road
Phone No: 0325 5222245
For further information or assistance regarding Returns, Replacements & Refunds, feel free to reach out to us on WhatsApp at 0325 5222245.
We appreciate your trust in ICASE.PK, and we are here to ensure your satisfaction with every purchase.